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Contact Our Excellent Support Team

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We appreciate you choosing Afinil.EU, your premier destination for modafinil in the European Union. Should you have inquiries regarding our offerings, require support with an order, or wish to offer feedback, we are at your service. For comprehensive assistance, our Help Center provides extensive billing and shipping information, along with responses to common queries.

Before Contacting Us...

  • Check Our Help Center for Most Common FAQ

    Inquiries about order status, package tracking issues, payment questions, and other common concerns are comprehensively resolved with clear guidance from our community and supportive videos. We've streamlined the process to ensure you can easily find the information you need before contacting our support team. If you do not find the answers you need in the Help Center, or if you need further assistance, please feel free to submit a ticket.

  • Have Your Order ID Ready

    For the most efficient handling of your request, please select the appropriate category when submitting a ticket and provide a brief description in the comments section. This will help us better understand your issue and allow us to respond more quickly and accurately.

  • No More Calls, We Provide Online Support Only

    Our virtual support team works around the clock to ensure that your questions are answered within 12-24 hours. Since Afinil.EU is completely web-based, we do not provide telephone support. Your patience and understanding in this matter is greatly appreciated.

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Frequently Asked Questions

For an in-depth look at our offerings and processes, we invite you to explore our Product FAQ, Billing FAQ, Shipping FAQ, and Order Tracking pages. Should you have any further questions, please feel free to visit our Help Center, where you can also submit a contact form if necessary.

Afinil.EU operates entirely from Europe, ensuring that all our support specialists are proficient in American English, as we do not outsource our customer support services. This sets us apart from many modafinil providers that are primarily based and operate out of countries such as India and Asia, where customer service often falls short of expectations – a fact reflected in various reviews on Reddit. We are committed to providing a level of support that stands out as a positive deviation from the norm, and we believe the difference in quality is clearly noticeable.

Unfortunately, we do not provide telephone support. As a modern company, our support services are only available online. This approach allows us to maintain superior service quality and expedite the resolution of any issues.

We strive to resolve requests within an average time frame of less than 6 hours and guarantee a response to all tickets within 24 hours, including weekends.

This strategy significantly reduces our operational costs, allowing us to pass these savings on to our customers across our entire product line.

The fastest way to reach us is through our Zendesk support ticketing system. We recommend that you check our Help Center first, as it contains answers to many common questions.

If you cannot find the answers you need in our Help Center, please feel free to submit a ticket.

As a branch of ModafinilXL and BuyModafinilOnline, the world’s leading online Modafinil pharmacies, Afinil.EU is recognized for its exceptional customer service within the industry. We aim to respond to inquiries within an average time of less than 6 hours and guarantee a response to all tickets within 24 hours, including weekends.

Our support process is completely secure and we never request personal or sensitive information. Except for credit card transaction verifications, we will not contact you by phone, nor will we send emails (other than order status updates) or messages unless you initiate the communication.

Ultimate Customer Support 24/7

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Max Response Time
24-48 Hours
Average Response Time
12 hours
Afinil.EU Digital Modafinil Pharmacy in Europe Contact Details

No Visitors Allowed

India Office Location 🇮🇳

4th Chamber 17-85
Near Stock Exchange Building
Ambalal Doshi Marg, Kala Ghoda, Fort, Mumbai,
Maharashtra 400001, India

Open to Visitors: 9am-6pm Monday-Friday.

We invite you to visit our main international warehouse and packaging center, the site of our global headquarters since 2012.

US Office Location 🇺🇸

Erhard-Stangl-Ring 14
84435 Lengdorf,
Germany

Absolutely no visitors allowed.

This site is located in an industrial area where our domestic warehouse is located and we regret that we cannot allow visitor access. As the leading and most technologically advanced online Modafinil pharmacy, we conduct all our customer interactions and operations through digital means, guaranteeing efficient and effective online communication.

Phone

+49 89 20 190 127 (no phone support)

Email Address

hello@afinil.eu

 
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