Keep an Eye on Your Package

While the majority of our shipments arrive without incident, in the rare event of a product concern, our refund policy prioritises customer satisfaction and guarantees either the reshipment of the ordered medication or a full refund.

Enter Your Order Number to Monitor Shipment Progress

To track your order, enter your order number and email address:

To track your order, please enter the tracking number you received in the shipping confirmation email

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Table of Contents

Typical Hurdles in Tracking Orders

  • When Can You Expect Tracking Updates for Your Purchase?

    Please note that tracking details for your order may not appear in the tracking system immediately until the package enters the EU. As a result, you may receive notifications such as "Tracking Information Not Found", "Pending Shipment" or "Unknown". Please allow 5 to 7 working days from the time you receive your shipment confirmation email to track your package. Rest assured, once your tracking number is active, we'll send you a tracking notification by email. For the most reliable tracking within the EU, we recommend using local postal services' websites or package tracking platforms such as 17Track.

  • Will I Be Asked to Sign for the Package When It Arrives?

    In most cases, it is not necessary to sign for deliveries. However, for packages sent from Dubai (RRxxxxxxxxxAE) via Emirates Post, a signature is required. If you are not available at the time of delivery, please ensure that you collect your parcel from the designated post office within 5 days. Failure to do so will result in the package being returned to the sender. You will receive a notification and can collect your package with ease. Remember, it is your responsibility to collect your parcel within the specified timeframe.

  • What's the Estimated Delivery Time for My Parcel?

    Unfortunately, it is not possible to provide an Estimated Time of Arrival (ETA). International delivery times can vary significantly due to factors beyond our control such as customs delays and fluctuating cargo flight schedules. International shipping typically takes 7–12 working days, customs clearance takes 2–3 days but can extend to 14 days and local delivery takes 2–5 days depending on local postal services. Domestic orders generally arrive within 3–7 days, with an additional 24–72 hours for order processing and dispatch.

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Where Can I Track My “Smart Drug” Order?

AfinilEU prioritises the efficient delivery of your parcels above all else. We take great care to ensure that your orders are handled with precision and delivered quickly, without unnecessary delays. With our approach, you can be sure that your parcel will reach its destination quickly and safely. We work with several small carriers to ensure that your package is tracked effectively throughout the delivery process. We understand that tracking is essential, and that’s why we provide you with the most optimal tracking platform based on the carrier used.

For the most reliable tracking updates, visit your national postal service’s website. Alternatively, you can track all your shipments with 17Track.

Your order has been shipped using Royal Mail. To track the progress of your parcel, we recommend that you check the Royal Mail website 1–2 days after shipment.

Your shipment, which is handled by India Post (RMxxxxxxxxxIN), is on its way. Stay informed of its whereabouts by visiting the Royal Mail website 10–14 days after sending. For comprehensive tracking of all your parcels, use the services of 17Track.

If your “smart drug” shipment has been processed through Emirates Post (RRxxxxxxxxxAE), track its progress conveniently on the 17Track platform. If it’s been 10–14 days since shipment and your “smart drug” has reached an EU country, check your local postal service’s website for accurate tracking updates.

Your order was shipped via Sweden Post (LExxxxxxxxxSE). The best place to track your shipment is directly on the this specialized website.

It will appear on the USPS website only when it arrives in the US (after a minimum of 7-10 business days).

Packages shipped via Sweden Post pass through US customs easily. However, they may not have real-time tracking updates.

The standard route for this shipping option is from Singapore to the US via a sorting hub in Sweden.

Additionally, you can track all of your shipments at 17Track.

Your package has been sent by EMS India Post (EAxxxxxxxxxIN). For seamless parcel tracking, we recommend you visit the India Post website directly. If it’s been around 10–14 days since dispatch and the package is now in your country, check the status on your local postal service’s website for accurate tracking details. Alternatively, make sure you use 17Track to track all your “smart drug” shipments effortlessly.

Your order was shipped via India Post (LPxxxxxxxxxIN). The best place to track your shipment is directly on the USPS Tracking or Australia Post website after 10-14 days since your item was shipped.

Additionally, you can track all of your shipments at 17Track.

Your shipment has been processed using USPS Priority Mail or Priority Mail Express. For real-time tracking updates, visit the USPS Tracking page. The tracking code is typically 22 digits, but it may vary depending on the service we’re using.

Your order has been shipped via Singapore Post (LPxxxxxxxxxSG). For real-time tracking, we recommend you visit the Singapore Post website directly. If it’s been 10 to 14 days since shipment and your package has entered your EU country, you may be able to find more accurate tracking details on your local postal service’s website. You can also streamline the tracking process by monitoring all your deliveries through 17Track.

Your order has been shipped by Bpost International (LDxxxxxxxxxBE). To track your parcel, we recommend that you visit the Bpost website 10 days after the date of dispatch. Please note that your parcel will only appear on your local postal operator’s website once it has arrived in your country, which usually takes around 2 weeks. Parcels shipped via Belgium Post International usually clear customs without problems, but real-time tracking updates may not be available. If you’d like to track all your shipments in one place, we recommend using 17Track.

Your parcel has been dispatched by Swiss Post (LPxxxxxxxxxCH). To track its whereabouts, visit the Swiss Post website. If it’s been 10–14 days since the “smart drug” was shipped and the package is in your EU country, please check with your local postal service’s platform for accurate tracking updates. You can also keep track of all your shipments with 17Track.

Your order has been shipped using the French Post service (LKxxxxxxxxxFR). For the most accurate tracking information, we recommend that you visit the Asendia website directly. Please note that tracking updates may not be immediately available on the local post service’s website until your package reaches the EU destination. Asendia shipments generally clear customs without issue, although real-time tracking updates may be intermittent. You can also monitor the progress of all your shipments using the comprehensive tracking service offered by 17Track.

Enter your tracking number below, click the Track button, and select one of the following options to get the latest updates on your tracking status.

Frequently Asked Questions

The length of time it takes to get your tracking information may vary depending on several factors, including our stock availability, extensive quality controls, the shipping method you choose or your geographical location. You should normally receive your tracking details within 12 to 48 hours.

Our generic medications can be shipped internationally, except for a few countries with stringent customs laws. The shipping location may vary depending on your region and may affect the delivery time.

Delivery times within the EU vary depending on where you live. Typically, delivery takes between 3 and 7 working days. Orders are processed immediately upon receipt of payment, usually within 12 hours, and then take a further 24 to 72 hours to reach their destination. Deliveries tend to be faster in urban areas than in rural areas.

Parcels from Singapore, Dubai or India usually reach their destinations within 2–3 weeks, although urban areas may experience shorter delivery times compared to rural areas where it can take up to 5 weeks. Delivery times are subject to variables such as customs delays and flight schedules. On average, international deliveries take 7–12 working days, with an extra 2–3 days for customs clearance. Local delivery times range from 2–5 days. Our commitment to customer satisfaction ensures that all deliveries are completed within 30 working days.

Once you have placed your order, you should receive your tracking number promptly, although it may not be immediately visible online. Shipments via Asendia and India Post may not be fully tracked, but they usually clear customs smoothly. While tracking updates for some shipments may be delayed as carriers optimise their processes, EU domestic orders typically offer tracking within 24 to 72 business hours. Please allow 5 to 7 business days after receiving your tracking number before attempting to monitor your shipment’s progress. For more detailed tracking information, use your local postal service’s website or platforms such as 17Track. Usually, customs clearance takes 2–3 days but can be prolonged for up to 2 weeks due to delays. If you face any challenges, feel free to contact us by submitting a support ticket for assistance.

We are committed to maintaining the utmost confidentiality when packing your order. Our packaging ensures that the contents and value of your order remain undisclosed, protecting your privacy throughout the process.

Normally, you don’t need to sign for our parcels, as we prioritise non-contact delivery. We’ll leave the package securely with you or deliver it to your letterbox wherever possible. However, packages with an “EA” suffix such as RRxxxxxxxxxAE require a signature. If the recipient is not available, the parcel will be held at the post office and can be collected on the next working day.

Fear not! Contact our helpful customer support team for an immediate update on the status of your order. If necessary, we can arrange for a quick reshipment or, at your request, offer a refund.

Ultimate Privacy Measures

At AfinilEU, we place great emphasis on the discretion and privacy of our service. Each "smart drug" order is shipped promptly in unmarked packaging, whether it's a plain box or a padded envelope, to ensure anonymity. Each parcel includes a customs declaration, as required by law, to inform the customs authorities. However, we understand the sensitivity of your privacy and categorise all declarations as health supplements. If your package encounters any customs complications, you can rely on us to facilitate a free reshipment. With our emphasis on privacy and commitment to customer satisfaction, you can trust us to provide a safe and reliable "smart drug" purchasing experience.
DISCREET
 

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How Soon Will I Receive a Tracking Number for My Package?

You’ll get your tracking number within 24–48 hours of placing your order. However, please note that you may not be able to start tracking your order right away. In most cases, parcels shipped internationally become active only after they enter your destination country. This usually takes 5–7 business days or less, depending on the shipping option you choose.

Please, note that order number tracking is only available for certain delivery options such as Express Mail Service (EMS). Packages shipped via India Post and Asendia usually don’t come with tracking capabilities. On the bright side, they often go through the customs clearance process faster and hassle-free.

In some cases, although rare, tracking may be completely unavailable for some shipments, irrespective of the shipping option you choose. This typically happens in situations in which postal carriers skip package scanning in order to optimize and expedite the delivery process.

How to Identify the Courier Service by Tracking Number

There are several ways you can identify the courier service by the shipment number issued to you. Let’s take a look at some of them:

  • check the package number format: Different courier services usually have different formats for representing their reference codes. For example, USPS Domestic’s tracking number typically consists of 22 or 24 digits, while others are usually much shorter. Another thing to look out for is the letters the shipment numbers end in. Several courier services end their codes with 2 letters, such as AE, BP, IN, etc., that identify them. For example, consider the following package numbers: RRxxxxxxxxxAE, LPxxxxxxxxxIN, and LDxxxxxxxxxBE. The letters, AE, IN, and BE tell you they are Emirates Post, India Post, and Belgium Post, respectively;
  • use a universal tracking tool: Using a universal tracking tool such as 17Track or ParcelMonitor, among others, is also a great way to identify a courier service. All you need to do is visit its official website or tool and enter your shipment code and it will help you identify the service;
  • check the shipping confirmation email: If you received a confirmation email after placing your order, you should find details about the courier service we used for your delivery to enable you to track shipment with ease.

While unlikely, if you’re still unable to identify the courier your package was shipped with after trying out all the tips above, then consider contacting our customer support agent, and they will provide you with the information you need.

My Tracking Number Is Invalid…What Should I Do?

We’ve mentioned earlier that while you may get your shipment number within 1–2 days after placing your order, it may not be active until the package enters your destination country. This usually takes 5–7 business days or less, depending on the shipping options you’ve selected.

If you try to track order made before the parcel enters your destination country, you may get prompts such as, “Tracking details not found,” “Pre-shipment,” or “Tracking number does not exist.”

Other factors that may cause you to get such prompts include:

  • making typos while entering your tracking number in the order tracking tool;
  • technical glitches;
  • slow courier service update.

The first thing to do if you get the “Tracking details not found” prompt is to confirm that you’ve entered the correct shipment details into the tracking tool.

However, if turns out you didn’t make a mistake, it may just be a technical glitch or a slow courier service update. And if any of these are the case, all you need to do is exercise a little bit of patience and try back later. Courier services typically have their support team resolve glitches within minutes or hours of discovering them.

If you keep getting the same prompt after confirming that you have the right code and waiting for several hours in case it is caused by a glitch or slow courier update, consider contacting our customer support agent, and we will help you resolve the issue.

How to Track My Package Without a Tracking Number

Unfortunately, you cannot track shipments without a package number.

You need to type in the code we sent to you via email after confirming the payment you made for your order.

The shipment number contains all the necessary information that gives you access to real-time updates about the location of your parcel, every step of the way, until it gets to your doorstep or the courier office closest to you.

If you placed your order but still didn’t receive a parcel code in your confirmation email, please contact our support team, and we will assist you.

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