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AfinilEU Refund & Reshipment Policy

At the heart of our service is your satisfaction. We stand by our commitment to a 30-day no-questions-asked refund guarantee. If your purchased drugs don’t live up to your expectations, let us know immediately, and we’ll do everything we can to make it right.

We're Committed to Your Satisfaction

  • Has Your Order Been Lost or Held at Customs? We’ll Dispatch Another for Free

    In the unlikely event that your parcel is lost or held up in customs for over 2 weeks, you can have peace of mind with our 100% Satisfaction Guarantee. You have the option of a full refund or a reshipment of your original order. Simply contact our customer support team to report the non-receipt of your purchase. We'll immediately monitor your parcel's progress, and if the postal service can't resolve the issue, we'll promptly send a replacement or issue a refund, depending on your preference. Your satisfaction remains our top priority.

  • Satisfaction Guaranteed: Get Your Money Back Within 30 Days

    If your order doesn't arrive within a month, or if your purchase leaves you unsatisfied, rest assured that you're covered with our 100% risk-free money-back guarantee. Please note, however, that if an incorrect delivery address is provided or if you miss the delivery, we can only offer to reship your order; refunds are not available in these cases. Ensuring that your delivery details are correct and that you are available to receive the order is essential to avoid any complications. Refunds are typically processed within 2 to 5 business days but may occasionally take up to 2 weeks.

  • Is Order Cancellation Possible?

    You don't need to cancel your Modafinil order if your payment hasn't been confirmed, as we only process orders with confirmed transactions. If your payment fails, simply place a new order with your preferred products and payment mode. However, once we've confirmed your payment, you can cancel your order within 2 hours of placing it. Please contact our customer support agents with your order number and the reason for cancellation to ensure your order is stopped before it is dispatched.

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Need Help? Here's How to Submit a Ticket

When reaching out to our support team, it's important to have your order and tracking number ready, as we need them to process your support request efficiently. Providing us with these details will enable our agents to quickly locate your order, track it and resolve any issues you may be experiencing.

Max Response Time
24 hours on business days
48 hours on weekends
Average Response Time
6 hours on business days
12 hours on weekends
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Valuable Links

Visit the website of your local postal service to access the latest and most detailed tracking information:

Essential Note: Your recent order from our e-pharmacy will appear on your credit card statement under a different merchant name; it won’t appear as AfinilEU. Please keep this in mind to avoid unwanted chargebacks. Customers who initiate a chargeback against our store will be permanently banned from future orders. NOTE: Under EU consumer protection regulations, initiating a chargeback with your credit card provider or bank without first contacting us to follow proper refund procedures is considered fraudulent.

These services are provided by our Asian payment solution partners. As these payment processing gateways operate outside the EU, there may be an additional 3–5% fee due to our payment processor billing in a foreign currency such as CNY. Neither AfinilEU nor the payment processing company will profit from these fees. Because we’re Bitcoin enthusiasts, we offer an exclusive 20% discount on all crypto transactions.

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Today only! Twenty free pills with every order

Yes, we give away ModaXL and ArmodaXL samples as a sign of trust, reliability and quality of our bestsellers. Both domestic and international orders placed today will receive a total of twenty free samples. One day only.

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